Issue
Litigation either through the courts or by arbitration can be expensive, time-consuming and divert management resources. Parties should therefore explore opportunities for early resolution of the dispute including the use of mediation. This guide explores alternative options that exist if settlement cannot be achieved.
Solutions
- Service of Statutory Demand [see linked guide].
- Ombudsman
Independent referee who will investigate complaints against public and private organisations.
- Free service and only need seek legal advice if so elect and therefore cost effective.
- Not bound by decision unless elect to accept outcome and so can pursue through the courts if adequate redress not obtained.
- To pursue a claim you need to be an individual or company with turnover/net asset value of no more than £1million.
- Compensation up to £150,000.
- 6 months to instigate claim from the time complaint procedure of organisation exhausted.
- Determination within no more than 6 months.
- Ombudsman in fields of insurance, banking and finance, law, pensions and others.